(A) This Policy
Your privacy is of vital importance to us. Accordingly, Jmoon (referred to as “ourselves”, “we”, “us”, and “our”) has developed this privacy statement for our website (www.jmoon.my). It governs the privacy of our visitors (referred to as “user”, “visitor”, “you”, and “your”) who choose to use it. For purposes of the General Data Protection Regulations, Jmoon is a controller.
This policy outlines the procedures we follow to collect, process, store, and protect our user’s personal information. We provide guidance for the requirements and obligations of the user, website, and website owners. Users are requested to read this privacy statement carefully to understand our practices regarding your personal information and how we may use your personal data.
This privacy statement is applicable to all visitors to our website and should be read in conjunction with our website. By visiting or using our website or services in any manner, you acknowledge that you accept the practices and policies outlined in this privacy statement.
(B) Collection of Personal Data
This privacy policy applies to information that we, Jmoon, collect from or about our customers through the methods described below. We may combine information collected via one method (e.g., a Jmoon website) with information collected via another method (e.g., a Jmoon event). We do this to get a more complete view of our customers, which, in turn, allows us to serve you better and with more personalization. Also, note that not all of the methods listed below may be relevant to you.
Jmoon collects some of your personal information when you use our website. We collect your personal information when you make a purchase, sign up for our newsletter, create an account, and when you contact us. We ask you to provide your personal information such as your first name, delivery address, email address, and location (country). You provide this information on a voluntary basis and we only use this to provide our products and services.
We may collect further information about you during your visit to our website and the completion of your transaction with us. We will notify you on our website if we need to collect further information about you. We automatically collect your log information i.e. IP address, browsing data, and device information.
(C) Use of Personal Data
Jmoon will use your information to enhance your experience, complete your purchase/ delivery and provide communication if you have Signed up for our newsletters. We will also use your information to, provide you with our products and services, process transactions, identify you and authenticate your details, improve and personalize our services, provide customer service, research, and manage your account.
(D) Legal bases for Processing
We process your personal data to fulfill our contractual obligations to you. However, when you sign up for our newsletters, we rely on your consent to process your personal information. If we ask for any personal information for secondary purposes e.g. marketing, we will ask you directly for consent or provide you with an opportunity to decline or opt-out. If you decide to withdraw your consent for the processing of your personal information (after accepting or opting in), simply leave a message on the Contact us at any time.
(E) Storage of Personal Data
We have security measures in place when we store your personal information. We will store the personal information you provide to us in order to fulfill your order. We may keep your personal information for purposes of complying with legal obligations such as tax laws. If we no longer require personal information to provide the services to you, we will delete that personal information.
(F) Disclosure of Personal Data to third parties
We may share your information with third-party suppliers who are working on our behalf and require access to your information to carry out billing and payment processing, order fulfillment, and customer service. Our providers are carefully selected and we enter into applicable data processing agreements with such third-party suppliers to use your personal information only as necessary to provide services to Jmoon.
All third-party suppliers associated with us have their own privacy terms and terms of service covering the personal information you provide to complete your transaction. As soon as you leave our website, our policies no longer apply. We highly recommend that you read the third-party company’s policies to understand their processes and treatment of your information.
(G) Payment information
This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.), gift card information, check, or other forms of payment (if such are made available). This also includes the billing name and address associated with your form of payment. We only collect payment information for purchases. If you create an account with us, your payment information (along with your purchase history and other related preferences) may be stored under your account profile. To review or edit this information, go to the relevant “My account” section of our site or contact Customer service.
(H) Use of Cookies
Our website uses cookies to identify your computer and recognize you from other users. Jmoon uses cookies to improve your experience.
(I) Your legal rights
You have certain rights to your personal information including the right to access data we hold about you, to correct information we have on you, to request that we restrict the way in which data is processed about you, to delete your data, to object to the processing or to request data portability rights. Please Contact us, if you wish to exercise any of these rights.
(J) External Links
Our website may contain links both to and from other websites. We take all the necessary steps to include safe, quality, and relevant links, however, we cannot guarantee or verify the contents of the external websites. You use all external links at your own risk and we recommend that you use appropriate caution. We do not accept responsibility or liability for any damages or implications caused by visiting linked websites.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
(K) Data Security
The security of your personal and sensitive information is of utmost importance to us. We protect your information by taking appropriate precautions and using accepted industry standards; both during transmission and once we receive your data. We encrypt all of your sensitive information e.g. card details entered on our registration form, using secure socket layer technology (TLS). We follow accepted industry standards to prevent any loss, disclosure, access, alteration, destruction, or misuse of your personal information. Please note that no method of transmission of information over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, however, we cannot guarantee absolute security. If you have any questions regarding the security of our website, Contact us and we will be happy to help you.
(L) Email&SMS Newsletter
Our website operates an email&SMS newsletter program which is used to inform our subscribers about the products and services we offer, we collect customer information with consent. If you no longer want to receive our newsletter anymore, you can cancel the subscription anytime.
Subscriptions are taken and held securely in compliance with the relevant laws, legislation, and regulations. We do not pass any of your personal details to third parties. Email&SMS newsletters published by our website or its owners may contain tracking facilities within the actual email&SMS. Subscriber activity is tracked and stored in a database for future analysis and evaluation. The activities we track can include when you open our emails, forward the emails, click links within the email content, times, dates, and frequency of activity and purchasing. We use this data to enhance future email&SMS newsletters and supply you with more relevant content based on your activity.
Our subscribers are given the opportunity to unsubscribe at any time through our automated system. This process is detailed at the footer of each email newsletter. If an automated un-subscription system is unavailable, we will provide clear instructions to follow so you can successfully unsubscribe from our email&SMS newsletters.
(M) Changes to our privacy statement
Jmoon reserves the right to make changes to our Privacy Statement and Cookie Policy at any time and will post updated terms on its website. In the event of material changes, we will provide notifications here or on our homepage so you are fully aware of our policies. Any amendments take effect as soon as it is posted on this page. Please read this Privacy Statement on a regular basis to ensure you have a full understanding of our procedures.
(N) Contact Us
We are always here to help you. If you have any questions about our Privacy and Cookies Policy and the practices outlined within this, please Contact us.
Contact info:
Jmoon Malaysia Agency: Wantjoin (Malaysia) Sdn. Bhd.