About returns
Orders can be returned within 15 days of product arrival. No refunds will be given for orders placed more than 15 days ago. Your refund will be issued within 10-15 working days after we receive the returned goods via the same payment method used for purchase.
When returning a set or kit, we require all items from the original set or kit. No refunds will be given if only a set or part of a set is returned. For hygiene reasons, opened gifts cannot be returned. Opened gifts will be deducted from the total refund based on market price
If you need to return or exchange goods, just contact our customer service and provide your name, order number, photos of the returned products and the products to be returned, and we will guide you step by step through the return process.
We will not accept any returns under the following circumstances:
- Any products not purchased from jmoon.my.
- Any product that does not come with all original packaging and accessories (including retail box, manuals, charging cables, and other accessories from the original product).
- Any physical damage to the product.
- Any product whose appearance has faded from natural use.
- Exceeded warranty period.
- Return policy for orders older than 15 days