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Jmoon Return and Refund Policy

Last updated:09/07/2025

Jmoon’s Money-Back Guarantee

At Jmoon, your satisfaction is our top priority. That's why, in addition to your statutory rights, we are proud to offer a 100-day money-back guarantee when you purchase any Jmoon beauty device through our official Website (“Product”). If, within 100 days of your purchase from our official Website, you are not satisfied with the product or the results, you may return it for a refund, subject to the conditions set out in Section 1 and 2.
When you purchase other products from this Website, the period for money-back guarantee may vary, while other provisions set out in this Return and Refund Policy still apply. The entity responsible for this Notice is AMERICA ULIKE E-COMMERCE CO., LTD..

1. Money-Back Guarantee 

To help you make the most of your Product, we encourage you to follow the recommended usage stated in the Product manual for at least one month before considering a return. As each individual is unique and the effects of Jmoon Products differ based on factors including hair color and skin tone, you should refer to the suitability chart on our Website before your purchase and may also wish to consider extending your personal trial period to the full Money-Back Guarantee period.

We are proud to offer the 100-day money-back guarantee for our Products, if you are not completely satisfied with your Product (“Money-Back Guarantee”).
  
Under the Money-Back Guarantee, you may return your Product for a refund, provided the following conditions are met:
  • if you are returning the Product due to unsatisfactory results, we recommend using the Product for at least one month from the date of receipt, as consistent use is often necessary to see the intended effects. This recommendation does not apply to returns based on other reasons such as damage or incorrect item received.
  • the Product must have been used in accordance with the recommended usage instructions stated in the Product manual. This guarantee does not apply if the recommended usage has not been followed;
  • the 100-day Money-Back Guarantee period will automatically expire 100 days after the date of your purchas unless company receives return within such period as provided herein; and
  • this guarantee shall not apply if your Product has been purchased through clearance or final sales promotions on our Website.

2.Process of Return

We only handle return requests for the Products purchased from our Website. If you bought a Product from Amazon, Shopee, or other authorised retailers, please contact the respective retailer to raise a return request.

The product you wish to return shall be in the same condition as when you received it. This means undamaged and with the original packaging. Failure to meet these conditions may result in the reduction of the amount of refund or refusal of your return request, in accordance with our Refund Criteria set out in Section 5 below and to the extent permitted by applicable law.
To request a return and refund for your Product, please contact our customer service team at support.us@jmoon.com, and include the below details in your request:
(A) a valid proof of purchase;
(B) the relevant order number, Product model and Product serial number;
(C) your specific request, for example the quantity of Products you would like to return, whether you request a refund or Product exchange, and the desired color and model if you request an exchange;
(D) clear photos of the product with sufficient details for us to assess its condition;
(E) if you request a return under our Money-Back Guarantee:    
your reason of dissatisfaction;    
your hair colour of treatment area and skin tone;    
the duration, frequency, and intensity of your usage;
(F) your contact details;
(G) if you have kept the original packaging, include clear photos showing its condition; or if the original packaging is not available, specify this in the request email or the “description” section of the Return Authorisation Form for further assessment.
(H) you may choose to return the Product to Jmoon using the service provided by our designated shipping partner, in which case we will send you a pre-paid shipping label and deduct the relevant costs from the refund in accordance with our Refund Criteria set out in Section 5 below;
You must return your Products to us within 7 days of receiving the pre-paid shipping label.
Please ensure that you pack your Product securely in a box (please use the original box in which the Product was delivered to you if it is still available), and affix the shipping label provided by us (where applicable) to the outside of the box.
You must return your Products to us within 7 days of receiving the pre-paid shipping label.

Please ensure that you pack your Product securely in a box (please use the original box in which the Product was delivered to you if it is still available), and affix the shipping label provided by us (where applicable) to the outside of the box.

3. Damaged Products

Our Products undergo thorough inspection before they are shipped to customers to ensure the highest quality. However, there may be instances where the Products are damaged during shipping or due to other unforeseen circumstances.

If you receive a Product which is damaged, broken or stained, please refrain from using it and take photos of the Product in its original condition upon delivery for evidence. Please send the photo to our customer service team at support.us@jmoon.com directly within 7 days after you have received the damaged Product, which will allow us to promptly arrange for a replacement or refund at your choice, ensuring your request is handled as effectively and efficiently as possible. Please note that while we strive to address all issues in a timely manner, delays in reporting a damaged Product may affect the speed and efficiency of the resolution process.

Please return the damaged Product to help us identify and rectify the issue to prevent any recurrence.

This process for damaged Products does not affect your rights under the applicable law in respect of any Products which are of unsatisfactory quality, not fit for purpose or not as described, nor your rights under any warranty we provide for the Products.

4. Free Gifts and Promotional Offers

We occasionally offer promotional offers and free gifts with purchase. Please carefully read the terms and conditions of the promotions to learn about any special rules for return and refund.

In principle:
  • if you would like to return a Product for which you received a free gift, you must also return the free gift in order to receive a refund for your Product, unless otherwise specified in the terms and conditions of the promotion;
  • if you would like to return a Product sold as part of a promotional bundle package, the amount of refund will be calculated in accordance with the terms and conditions of the promotion. For example, if it is a “Buy 2, Get 1 Free” promotion and you would like to return only one Product, the returned Product may be deemed as a free gift which is not entitled to refund.

5. Refund Criteria

We guarantee a full refund of the product value and standard delivery cost (if any) for the below circumstances, excluding express shipping cost and any third-party or optional service fees that have been used by you, such as IPL reminder, shipping insurance, or online consultation fee for obtaining Medical Necessity Letter), and if you choose to return the product using our designated return method, the return shipping fee will be deducted from your refund:
  • purchase orders canceled before being shipped to the customer;
  • Products received in incorrect model or colour (not based on personal subjective feelings) and not used.
  • damaged Products that are damaged, broken or stained upon delivery and reported to us within 7 days of delivery.
  For returns pursuant to our Money-Back Guarantee:
  • Returns will not be accepted if:
    • the original Product, accessories, manuals, cables, or any other items originally provided with the Product are missing or damaged;
    • the Product exhibits physical damage or obvious misuse by the user; or
    • the Product appears stained (scratches, food or oil stains, etc.).
  • To ensure a smooth return process, we will provide you with a prepaid return shipping label. A standard return shipping fee will be deducted from your refund under our Money-Back Guarantee. This fee is the responsibility of the customer and no additional payment is required at the time of return.
  • We will issue your refund under our Money-Back Guarantee as soon as we confirm that your returned Product meets the relevant return criteria. Please allow 10 to 15 business days for the refund to be reflected in your bank / payment account (the processing time may vary depending on your bank / payment service provider). If you have not received the refund beyond this period, please kindly check with your bank / credit card company / payment service provider first to see if there is a processing delay, before reaching out to our customer service team.
All refunds will be remitted to your original payment method, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

6. Order Cancellation

You are free to cancel your order before the Product has been shipped to you.
Cancellations submitted after the Product has been shipped to you will be treated as return requests, and dealt with in accordance with this Policy.

7. Price Match

If you placed an order on this Website and find a lower price for the same Product of the same model and color within 7 days upon delivery of the Product, you may be eligible for a price adjustment.
Products in clearance, final sale or promotional packages are not eligible for price match adjustments.
To request the price match adjustment, please contact our customer service team at support.us@jmoon.com. If your request is approved, the price difference will be refunded to your original payment method within 7 to 10 business days.

8. Fair Use

We closely monitor return activities to ensure compliance with our policies. Multiple return attempts from the same household, address, or account within a short period may be flagged as suspicious and could indicate potential fraudulent activity.
In such cases, we reserve the right to:
  • Deny additional return requests;
  • Deactivate the associated account, and
  • Pursue legal action if warranted, including claims for fraud, which may result in legal consequences.
If you believe an error has been made, please contact our customer service team. We are committed to reviewing your case and providing clear resolution.

9.Limitation of Liability

To the fullest extent permitted by applicable law, Jmoon’s total liability arising out of or in connection with this Return and Refund Policy, including but not limited to claims for refunds, exchanges, or any losses or damages related to the return process, shall be strictly limited to the original purchase price paid by you for the returned product(s).

In no event shall Jmoon, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including, without limitation, damages for loss of profits, revenue, data, use, goodwill, or other intangible losses) arising out of or relating to this Return and Refund Policy or the return of products, regardless of the legal theory, even if Jmoon has been advised of the possibility of such damages.

The limitation of liability applies to all claims of any kind related to the Return and Refund Policy, whether based on contract, tort (including negligence), strict liability, or any other legal theory.