Return & Exchange

Once our team receives and inspects your returned product, our accounting team will initiate your refund within 5-10 business days. You will receive an email confirmation with the details of your refund, including the refunded amount.

Please note that the processing time for your refund may vary depending on the original payment method used. If you don't see your refund within the expected time frame, feel free to contact us for further assistance.

Our return process is designed to be straightforward and efficient. Here's a step-by-step guide to help you through it:
Step 1: Contact Us

• Please click here to contact our after-sales customer service: support.us@jmoon.com
• Provide your name, order number, and the item you wish to exchange or return, along with photos of the item and the reasons for your return.
• After reviewing your request, we'll send you a printable shipping label along with clear instructions. This label will include our return address and important details about your returned order.

Step 2: Print the Return Label

• Pack your return item(s) securely in the original box.
• Print the return label we provided and affix it to the outside of the box.

Step 3: Package Drop-off

• Take the package to a nearby post office for shipment.
• If you require expedited handling of the returned parcels, please get in touch with us and provide the tracking number for the returned items.
  Step 4: Package Received and Processed
• Upon receiving the package, we'll process your return within 1-3 business days.
• We will notify you once the return has been successfully received and processed.

Step 5: Refund Issuance

• Your refund will be issued to your original payment method.
• The refund will be processed promptly after we've verified that your returned package meets our return standards.
• Please allow approximately 7-10 business days for the refund to appear in your bank account. Keep in mind that refund processing times can vary from one bank to another.

*Please click here for specific return details.

We aim to ensure a smooth and timely return experience for you. If you have any questions or require further assistance at any point during the process, please feel free to reach out to our customer support team. Your satisfaction is important to us.

At JMOON, we offer a return policy with a 30-day money-back guarantee. Additionally, if the product malfunctions within 90 days, you may choose to have the product replaced or receive a refund—allowing you to shop with confidence. The specific procedures are as follows:

• Product Condition:To be eligible for a return, the product must be in resalable condition and come with its original packaging. This ensures that both you and the next customer receive products of the highest quality.

• Initiating a Return:To initiate a return, please first contact our customer service via email at support.us@jmoon.com and inform us of the reason for the return. Then, submit a "Return Request" in the order backend. Once your return request is approved, you may proceed to return the product. Please ensure the product is properly packaged in its original packaging.

• Important Note:Returns without JMOON’s approval will not be accepted. We aim to ensure a smooth process for you, so please be sure to follow the correct steps.

• Defective or Damaged Products:If you receive a defective or damaged product, please contact our customer service at support.us@jmoon.com. We will be happy to send you a replacement. However, please be sure to notify us of any defects or damage as soon as possible. If a damaged product is returned without prior notification, we will not be able to process the return.

We value your satisfaction and strive to provide you with a hassle-free return experience. If you have any further questions or need assistance, please feel free to contact our dedicated customer support team at any time; for specific details, you can also click here.

We offer price adjustments based on the following conditions:

• ligibility: Price adjustments can only be requested within 7 days of receiving your order.
• Refund Process: If eligible for a price adjustment, the price difference will be refunded to your original payment method within 7 to 10 business days.
• Exclusions: Clearance items and final sale merchandise are not eligible for price adjustments.

If you believe you're eligible for a price adjustment, please reach out to our customer support team with your order details, and we'll assist you further!