FAQ
How accurate is this skin analysis?
How accurate is this skin analysis?
Developed by Jmoon skincare specialists, this quiz analyzes your age, concerns, and skin goals to recommend the device that is tailored exactly to your unique skin needs, ensuring you get the best possible results.
Can I use the recommended device if I have sensitive skin?
Can I use the recommended device if I have sensitive skin?
Yes. All Jmoon devices are tested for safety. However, if you have highly sensitive skin, we recommend starting with the lowest intensity level (Level 1) and using the device 1-2 times a week to let your skin adapt. Additionally, please ensure you apply extra hydrating and moisturizing products after each session to soothe and replenish your skin.
Will it hurt? What does the treatment feel like?
Will it hurt? What does the treatment feel like?
The sensation depends on the device recommended for you:For M30U & EM50: You may feel a gentle warmth or a slight tingling sensation (from Microcurrent), indicating the energy is working.
For JD20U: It is a comfortable LED light treatment. You will simply experience a relaxing, spa-like light with no tingling sensation.
We suggest starting at Level 1 for M30U and EM50 to get used to the sensation.
How often should I use the device?
How often should I use the device?
Consistency is key!
For EM50: Recommended use is 5 times a week.
For M30U: Recommended use is 5 times a week.
For JD20U: Recommended use is 5-6 times a week, but please ensure each session does not exceed 20 minutes.
How soon will I see results?
How soon will I see results?
Many users report instant firming and lifting effects after just one use. For visible structural changes (like jawline definition or wrinkle reduction), we recommend consistent use for 4 to 6 weeks, as skin collagen takes time to rebuild.
What if the device breaks? Is there a warranty?
What if the device breaks? Is there a warranty?
Absolutely. We offer a 2-Year Warranty on all Jmoon devices. If you experience any technical issues, please feel free to contact our support team.
How long does shipping take?
How long does shipping take?
Our US warehouse will process and ship your order as soon as possible. Standard shipping within the US takes 6-10 business days. You will receive a tracking number as soon as your package ships.